Legal
Welcome to the Ramson Estates website. These Terms and Conditions govern your use of our website and the services provided by Ramson Estates.
By accessing our website, requesting a quotation, booking a service, or engaging Ramson Estates for any work, you agree to be bound by these Terms and Conditions.
On This Page
Ramson Estates provides property maintenance, repairs, renovations, property improvement and related services to residential and commercial clients.
Our services may include, but are not limited to:
Ramson Estates may use qualified and/or suitably experienced third-party contractors or service providers to perform certain services.
All quotations provided by Ramson Estates are based on the information available to us at the time of quotation.
Unless otherwise stated in writing:
Ramson Estates reserves the right to correct obvious errors or omissions in quotations.
Where a site inspection is required, the client agrees to provide Ramson Estates and/or its contractors with reasonable access to the property.
A site inspection does not necessarily mean that all defects, structural issues or hidden problems will be identified.
Where concealed damage or conditions are discovered after work has commenced, Ramson Estates will communicate the issue to the client and may provide an additional quotation where applicable.
A service booking or quotation acceptance may be confirmed through email, WhatsApp, telephone, written communication or another agreed method.
Ramson Estates reserves the right to require a deposit or upfront payment before commencing certain projects.
Work will generally only commence once any required deposit has been received and the necessary arrangements have been confirmed.
Where a deposit is required, the amount and payment terms will be stated in the quotation or invoice.
The client agrees to make payments according to the agreed payment schedule.
Unless otherwise agreed in writing:
Any refund, cancellation or deposit arrangements will be handled in accordance with applicable South African law and the specific terms agreed for the project.
Materials will generally be selected according to the quotation and the client's requirements.
Where a specific brand, colour, finish or product has been requested, availability may affect the project timeline and price.
If a selected product becomes unavailable, Ramson Estates may propose a suitable alternative for the client's approval.
Natural materials and certain manufactured products may have variations in colour, texture, pattern or finish. Such variations do not necessarily constitute a defect.
If additional work is requested by the client, or if unforeseen conditions require additional work, the additional work may result in additional costs.
Where reasonably possible, Ramson Estates will notify the client before carrying out additional chargeable work.
Additional work may include, but is not limited to:
The client agrees to:
The client is responsible for ensuring that Ramson Estates and its contractors have safe and reasonable access to the areas where work is required.
Ramson Estates may appoint independent contractors, tradespeople or other service providers to perform some or all of the work.
Where contractors are used, Ramson Estates will make reasonable efforts to use suitable service providers.
Contractors may be responsible for specific aspects of the work, depending on the project and agreed arrangements.
Nothing in these Terms and Conditions excludes any rights or protections that a consumer may have under applicable South African law.
Any estimated completion date or timeframe provided by Ramson Estates is an estimate unless expressly agreed otherwise in writing.
Projects may be delayed by circumstances including, but not limited to:
Ramson Estates will make reasonable efforts to communicate significant delays to the client.
Ramson Estates aims to provide services with reasonable care and skill.
If a client believes that work has not been completed in accordance with the agreed scope, the client should notify Ramson Estates as soon as reasonably possible.
The client may be required to provide photographs, details of the issue or reasonable access to the property so that the matter can be assessed.
Where appropriate, Ramson Estates may arrange for the issue to be inspected and, where Ramson Estates is responsible for the defect, reasonable corrective action may be considered.
Nothing in these Terms limits any statutory rights the client may have.
Where products or equipment supplied as part of a project carry a manufacturer's warranty, the manufacturer's warranty terms may apply.
Ramson Estates does not provide a manufacturer's warranty for products supplied by third parties unless expressly stated in writing.
Any workmanship warranty offered for a specific project will be stated in the quotation, invoice or written agreement.
Where a client supplies materials, equipment or products, Ramson Estates is not responsible for defects, incompatibility, incorrect specifications or failure of those materials, except where applicable law provides otherwise.
Ramson Estates may refuse to install or use materials that are considered unsuitable, unsafe or incompatible with the work.
Ramson Estates and its contractors will take reasonable care when working on a client's property.
The client acknowledges that certain work may involve dust, noise, vibration, drilling, cutting, movement of materials or temporary disruption.
The client should remove or secure fragile, valuable or personal items before work begins.
Ramson Estates will not be responsible for pre-existing defects or damage that was not caused by Ramson Estates or its contractors.
Where appropriate, Ramson Estates may take photographs or videos of completed work for quality-control, portfolio and marketing purposes.
Ramson Estates will not intentionally publish identifiable personal information or private areas of a client's property without appropriate permission.
If a client does not wish photographs of their property or completed work to be used for marketing purposes, they may notify Ramson Estates in writing.
The information contained on this website is provided for general informational purposes.
Ramson Estates makes reasonable efforts to ensure that information published on the website is accurate and up to date. However, information, images, service descriptions and examples may change without notice.
Images displayed on the website or social media may include examples of previous work and may not represent the exact result, materials or specifications of every project.
Ramson Estates does not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates or other reasons.
Unless otherwise stated, the content of this website, including the Ramson Estates name, branding, logos, photographs, text, graphics and other materials, belongs to Ramson Estates or is used with permission.
Website content may not be copied, reproduced, modified, distributed or used commercially without prior written permission, except where permitted by law.
Ramson Estates may collect personal information provided by clients or website visitors, including names, contact details, property information and information required to provide services.
Personal information will be processed in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Personal information may be used for purposes including:
Ramson Estates will take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. For full details on how we handle personal information, please see our Privacy Policy.
Our website may contain links to third-party websites or platforms.
Ramson Estates is not responsible for the content, availability, privacy practices or terms of third-party websites.
Users access third-party websites at their own risk.
To the extent permitted by South African law, Ramson Estates will not be liable for losses or damage resulting from circumstances outside its reasonable control.
Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms removes or limits any rights that consumers are legally entitled to under applicable South African consumer-protection legislation.
Cancellation terms may vary depending on the type of service or project.
Where work has already commenced, the client may be responsible for reasonable costs already incurred, including approved materials, labour, contractor costs and work already completed, subject to applicable law.
Any cancellation or refund will be dealt with according to the applicable quotation, service agreement and South African law.
If a client has a complaint regarding our services, they should contact Ramson Estates as soon as reasonably possible so that we can investigate and attempt to resolve the matter.
Ramson Estates encourages clients to resolve disputes directly and in good faith before pursuing formal legal proceedings.
Nothing in these Terms prevents a consumer from exercising any rights or remedies available under South African law.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law.
Ramson Estates reserves the right to update these Terms and Conditions from time to time.
The latest version will be published on this website and will indicate the applicable effective date.
Ramson Estates
Phone / WhatsApp: 070 632 3977
Email: ramsonestaes@gmail.com
Website: www.ramsonestates.co.za
For enquiries, quotations, complaints or questions regarding these Terms and Conditions, please contact Ramson Estates using the contact details provided on our Contact page.
